Complaints Procedure

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Nutfield Church (C of E) Primary School endeavours to provide the best education possible for all of its pupils in an open and transparent environment.

We welcome any feedback that we receive from parents, pupils and third parties, and we accept that not all of this will be positive.

Where concerns are raised the school intends for these to be dealt with:

  • Fairly
  • Openly
  • Promptly
  • Without Prejudice


If you need to raise an issue in the first instance, please do so with the relevant member of staff who will be happy to talk to you and seek to establish a solution.  If you are not satisfied with this response and believe the issue has not been resolved, please use the formal procedure, summarised below.

Nutfield Church (C of E) Primary School operates a three stage formal complaints procedure. For more details about the formal complaints procedure, please see the Nutfield Church (C of E) Primary School Complaints Procedure document (see below – or on request from the School Office).


Please click on the link below to download more information: